Northwestern medicine medical records
MyNM is an easy way to manage your health care. MyNM gives you secure access to your and your family’s health care.
You can use MyNM to:
- View your medical records
- Communicate with your care team
- Ask for prescription refills
- Schedule, change and view your appointments
- Register for an upcoming appointment through eCheck-In
- Pay your bill
What happened to Palos MyChart?
To better serve you, the Northwestern Medicine online patient portal, MyNM, has replaced Palos MyChart. Some of your prior medical history from Palos MyChart will not transfer into MyNM. However, we will keep this information. You can view and print your medical history from your Palos MyChart account before June 25, 2024. In the future, to ask for a print-out of your prior medical history, you may contact Northwestern Medicine Medical Records. Learn more at nm.org/medical-records-request.
I’m a former Palos MyChart user. How do I log in to MyNM?
If you do not have a MyNM account, follow these steps:
If you have any questions about MyNM, call the Help Desk at 855.HLP.MYNM (855.457.6966).
Can I access MyNM from a desktop computer?
Should I use MyNM in an urgent situation?
No. You should never send a MyNM message if you need help right away. Your care team may not see your message for up to 2 business days. If you have an urgent need, call your care team. If you have a life-threatening illness or injury, go to the nearest emergency department or call 911.
Do I have to pay to use MyNM?
No. You can use MyNM at no cost unless you use a service with a fee. For example, some features like virtual visits or certain types of communication with a clinician might have a fee.
How do I sign up for a MyNM patient account?
You have 4 ways to sign up for MyNM.
Option 1: Respond to an electronic invitation to enroll in MyNM. Invitations expire after 24 hours. You may get an invitation:
- When you schedule an appointment
- During your check-in for a hospital diagnostic appointment
- When you complete certain lab tests
- If you have COVID-19 test results ready to view
Option 2: Sign up at nm.org/mynm using an access code included in your After Visit Summary. You may get this paperwork at the end of a visit.
Option 3: Go to nm.org/mynm and ask for an access code to sign up. .
Option 4: Download the MyNM® app and follow the instructions to enroll.
If you have questions, please contact the MyNM Help Desk at 855.HLP.MYNM (855.457.6966).
What happened to NM MyChart?
MyNM has replaced NM MyChart.
What is an Access Code?
An access code allows you to quickly sign up for a MyNM patient account and link it to your existing medical record. If you do not have an access code, you can go to the MyNM login page and sign up there. Refer to "Set Up Your MyNM Account."
What should I do if my Access Code is disabled or does not work?
For your security, you can only use your access code 1 time. And, it expires after 45 days you’re your code does not work, just go to Sign up now on the MyNM login page.
Is my Access Code my username?
No, your access code is a number that you will only use once. You will use it to log in to MyNM the first time.
When you first log in to MyNM with your access code, you will need to choose your own MyNM username and password. You will use that username and password every time you log in.
I've never had an appointment with a Northwestern Medicine physician or advanced practice provider. Can I sign up for MyNM?
You cannot set up a MyNM account for yourself if you have not gotten care at Northwestern Medicine. To make an appointment with a Northwestern Medicine physician or advanced practice provider, call 844.NMBETTER (844.662.3883) (TTY: 711).
You can set up a MyNM account on behalf of someone else, such as a minor child or a parent, who has gotten care at Northwestern Medicine. Visit the MyNM Proxy Access page for more information.
What should I do if I have more questions about enrollment?
Please call the MyNM® Help Desk at 855.HLP.MYNM (855.457.6966) between 8 am and 8 pm, Monday through Friday.
About the MyNM® app
What is the MyNM® app?
The MyNM® app makes it easier to manage your health care from your mobile device. It has features that are not available on a computer. There is no cost for the app.
How do I get the MyNM® app?
To download the app on your mobile device, choose one of these options:
- Visit nm.org/mynm on your device.
- Search MyNM in the App Store for Apple devices (such as an iPhone) or Google Play for Android devices.
What password do I use to log in to the MyNM® app?
Use the same username and password that you set up for your MyNM account. If you forgot your username or password, use the prompts on the MyNM® app login page to reset your information.
Your Medical Record
How will I know when my test results are available?
You will get an email when your test results are available in MyNM. Your results may be released to MyNM before a member of your care team contacts you. They will review your results and may discuss them with you.
How will I receive emergency department or inpatient test results?
After you are discharged from the emergency department or hospital, your results will be posted to your MyNM account. You will get an email when the results are ready.
Can I receive my test results other ways than electronically?
Are all test results shared electronically via MyNM?
No. Some test results are very sensitive. A member of your care team may want to share them with you directly before you see them in MyNM. This way they can explain the results and answer your questions.
Where can I see upcoming tests my care team ordered?
In the Upcoming Tests and Procedures section of MyNM, you can see tests or procedures that your care team ordered for you at Northwestern Medicine. You may need to do something for these orders, like schedule an appointment. You might not be able to schedule these through MyNM.
If upcoming tests and procedures are scheduled at a Northwestern Medicine location, they should show up in your Upcoming Appointments.
Why is some of my health information in MyNM incorrect or missing?
Your care team maintains your electronic health record. They review and update it during each visit. You can see that information in MyNM. If information is wrong or missing, ask a member of your care team to correct it or add it to your record at your next visit.
When I update my medications and allergies, does that automatically go into my medical record?
You can submit an update to your medications and allergies at any time. However, your care team will review and update your record at your next visit.
I use another patient portal to see information from appointments outside of Northwestern Medicine. Will that information be available to me in MyNM?
MyNM lets you link your account with a similar account from some other health systems. Talk to a member of your care team for more information.
Sending a MyNM Message
How do I send a message to my care team?
If you send a message through MyNM, allow at least 2 business days for a reply.
- Do not send urgent messages through MyNM.
- If you need immediate help from a member of your care team, please call their office.
- In the case of a life-threatening illness or injury, call 911 or go to the nearest emergency department.
Watch this video to learn more about sending messages in MyNM.
Other staff members in your physician’s office may get and answer your message. Your message may not go to the specific care team member you are messaging. If you do not get a response to your message, call the office.
To send a MyNM message on a computer:
- Log in to MyNM.
- Open the Menu.
- Select Ask a Question under Communication.
- Choose Ask a non-urgent question.
- Ask a non-urgent question will allow you to send a message to a member of your care team.
- Pick the type of question you would like to ask and the care team member.
- Add a subject and enter your message.
- Log in to MyNM.
- Tap the Messaging tile from the Dashboard.
- On the next screen, select Messages.
- Choose Send a message at the bottom of the screen.
- Ask a non-urgent question will allow you to send a message to a member of your care team.
- Pick the type of question you would like to ask and the care team member.
- Add a subject and enter your message.
Do I have to pay for a reply to a MyNM message?
You may have to pay for professional services delivered via a MyNM message.
- An office visit in the past 7 days
- An upcoming procedure
- Test results
- A referral
- A prescription refill
- Follow-up care
Please remember that MyNM messages are meant for non-urgent questions only.
If I send a message to a member of my care team, when can I expect a reply?
You will usually get an answer within 2 business days during regular business hours.
MyNM should not be used for urgent situations. If you need immediate help from a member of your care team, please call their office. If you have a life-threatening emergency and need immediate attention, please go to the nearest emergency department or call 911.
I want to send a message to a member of my care team, but they are not in the list of available physicians or advanced practice providers. Why?
In general, you can only send a message to physicians or advanced practice providers you have seen in the last 3 years, or if you have an appointment scheduled with them in the next month.
You cannot message specific clinicians for visits or services other than those listed in your MyNM account.
Can a physician or advanced practice provider be removed from my list clinicians to message?
You cannot change the list of physicians or advanced practice providers you can message. They will automatically disappear from your list in MyNM if you have not seen them nor communicated with them in 3 years or you do not have a visit scheduled with them in the next month.
Can I send an image or video attachment via MyNM message to a member of my care team?
Yes, but you should only send attachments to your care team if they ask you to do so.
You can attach an image, video or PDF document to a message and send it to a member of your care team securely. You may submit up to 3 attachments in 1 message. Attachments that you send via MyNM will become part of your permanent electronic medical record.
There is a limit to how large your attachments can be. Those limits may change. You can see the limits by hovering over or selecting the question mark icon at the bottom of the screen.
To add an attachment to your message:
- Click the Browse button at the bottom of the new message screen.
- Select the file you want to attach
After the file is attached, you will see a preview at the bottom of the screen. You can add a label to describe the attachment.
MyNM for My Family
Can I ask questions about a family member's health information using my MyNM account?
No. MyNM offers direct access to your personal health record. To communicate about another person’s health information, you must do it with proxy access to their MyNM patient account. This keeps private information secure and helps make sure that the correct information appears in each person’s account.
Can my spouse and I share one MyNM account?
No, each person must set up and use their own MyNM account.
Can I give someone else access to my medical record?
Yes, this is called proxy access.
A parent, legal guardian or caretaker can be given proxy access to a patient’s MyNM account. This lets a that person help manage the patient’s health care. Once someone gets proxy access to another MyNM account, they can access that account by logging in to their own MyNM account. You should never share passwords.
The person with proxy access can:
- View the patient’s information, including medications, health history, test results, clinical notes, discharge instructions and After Visit Summaries
- Ask for medication refills
- Ask for, schedule and manage appointments
- Send secure messages to the patient’s care team
You can name someone as your MyNM proxy by using the Share My Record function in MyNM. If you do not have an active MyNM account or if you prefer to fill out a paper form, ask your care team for a Proxy Consent Form.
As a parent, can I see my children’s medical records?
Parents and legal guardians can complete a form to get full proxy access for patients age 11 and younger. When a child turns 12, proxy access automatically converts to limited view. This protects the patient’s right to privacy.
Limited proxy access lets a proxy see some information, such as upcoming appointments, billing information , immunizations, allergies and medications. It does not give access to clinician notes or test results.
Patients ages 12 to 17 have the option to sign an Adolescent Proxy Request Form. This would give a proxy full access to the patient’s MyNM account.
What will I have access to as a proxy?
For an adult patient:
You and the patient will have access to the same information in MyNM. The patient can remove you as a proxy at any time.
For children age 11 and younger:
You will have access to their full MyNM account. You must be a parent or legal guardian to have proxy access for a child younger than 18.
Proxy access for adolescents aged 12 to 17:
Parents and legal guardians have limited proxy access for children age 12 to 17. The child’s proxy access automatically changes from full access to limited access when they turn 12. State and federal law prevents parents and legal guardians from accessing certain medical information for children in this age group without the child’s permission.
With limited proxy access, you can see some information in MyNM, such as:
- Appointments and appointment requests
- Immunizations
- Allergies
- Billing information
- Messaging
Limited proxy access does not include access to test results or clinical notes.
The child can sign a consent form to give a parent or legal guardian full access to their MyNM account.
Can I remove someone who has proxy access to my account?
Yes, you can remove proxy privileges to your account at any time:
- Go to Family Access Settings under My Family’s Records > Who Can View My Account?
- Select the person's name
- Click Revoke Access.
The change will happen as soon as you click Revoke Access.
If someone has proxy access to my account, will they be able to see messages I send to my care team?
Yes, but you can turn off proxy viewing when you send a message.
To keep your proxy from seeing a message, remove the check from the box next to All others with access to *YOUR NAME* at this time from the message review section.
Managing My Billing Statements and Payments
What is MyNM Bill Pay?
MyNM Bill Pay offers you easy and secure access to your statement details and online bill payment options. We send all billing statements only through MyNM for those who have an active MyNM account. We will not mail paper statements to you.
If you have a balance on your account, we will send you an email every month to the email address you used to set up your MyNM account.
How do I sign up for MyNM Bill Pay?
You can use MyNM Bill Pay as soon as you set up your MyNM account. You do not need to sign up for MyNM Bill Pay separately.
To visit the Billing Center, log in to MyNM and click the Billing Center icon at the top of the page.
What bills can I see in MyNM?
You can see all of your bills from visits to any Northwestern Medicine facility in MyNM.
You will still get bills in the mail from physician groups and services that Northwestern Medicine contracts with. This includes, but is not limited to, Durable Medical Equipment and certain lab services.
You will also continue to get mailed statements for some Northwestern Medicine services, such as durable medical equipment and home infusion.
If you do not see a bill in MyNM, please go to mybill.nm.org to find out payment options.
Can I apply my payment to specific statements?
Yes, when you make a payment, you can choose the account that you want to apply your payment to. If you do not choose an account, we will apply your payment to the oldest balance on file.
Can I setup a payment plan in my MyNM?
Yes, go to the Billing Center to create a recurring monthly payment plan. Your balance must be paid over 36 monthly payments or fewer.
To enroll in a payment plan, you must:
- Owe at least $25.01
- Be able to make a monthly payment of $25.00 or more
If you already have a payment plan, you cannot create another payment plan in MyNM. You can check this in your Account Details page.
After you create a payment plan, we will automatically charge your monthly payments to the credit card you choose on the specified date. You cannot create a manual payment plan in MyNM at this time.
After you create your payment plan, you can end the payment plan at any time. Go to the Billing Center > Manage Payment Plan. If you end your payment plan, you will need to pay the full amount due on your next statement.
Who can view and make payments on my MyNM account?
Besides you, other people responsible for paying your bill can also view and make payments on your MyNM account. These people are called guarantors. Guarantors can also choose other adult proxies to access the Bill Pay information in your MyNM account.
For example, when a bill is created for a child in MyNM, the parent who is the guarantor can see the billing section of the child's MyNM account and pay the bill. The parent who is the guarantor may choose a second parent or legal guardian as a proxy so they can access the billing section of the child's MyNM account.
If a teenager is listed as the guarantor, the teen's parent cannot access the teen's MyNM account unless they have proxy access. Parents can only view their children's MyNM account when they are the designated guarantor or a proxy.
How is my credit card information stored?
Your credit card information is stored and saved in Sphere Commerce. This trusted payment and risk management provider manages all online payment processing for Northwestern Medicine. Sphere Commerce is a payment card industry compliant provider.
How will I know when I have a new statement or bill?
When you have a new statement, we will email the address you used to set up your MyNM account. To see the statement, log in to MyNM on a computer or on a mobile device using the MyNM app.
We do not send paper statements unless you ask for them. If you want us to mail you a paper billing statement, you can choose this option. Go to instructions.
Can you mail me a paper billing statement?
Yes, you can turn off paperless billing in your MyNM account settings. If you do, you will get a paper bill in the mail.
- In the MyNM app, click on Billingand Manage My Payments.
- In MyNM on a computer, click on Billing Center at the top of the page. Then, scroll to the bottom of the page and click on cancel paperless billing.
Can I go back to paperless billing after I turn it off?
Yes. To turn on paperless billing, log in to MyNM and:
- In the MyNM app, click on Billing and Manage My Payments.
- In MyNM on a computer, click on Billing Center at the top of the page. Then, scroll to the bottom of the page and click on turn on paperless billing.
- To go paperless, you must agree to get email notifications (Profile > Communications > Billing). MyNM will email you when a new billing statement is available.
Who can I ask if I have questions about a bill?
Call 855.694.2866 (TTY: 711) between 8 am and 5 pm, Monday through Friday.
Or, contact Customer Service within MyNM through the Billing Center. You can choose this option if you have an outstanding balance. You cannot choose this option if your bill is for durable medical equipment.
How can I pay my bill?
Visit mybill.nm.org for payment options. Or, tap the Billing tile from the dashboard in the MyNM app.
Managing My Appointments
What is eCheck-In and how do I use it?
You can do appointment-related tasks from home with eCheck-In. With eCheck-In, you can:
- Give permission to charge co-pays to a credit or debit card of your choice
- View and pre-pay an estimate for a hospital outpatient appointment
- Verify or update insurance and personal information
- Verify or update information on current medications and allergies
- Fill out appointment-related questionnaires
To complete eCheck-In:
- Log in to MyNM.
- Go to your Upcoming Appointments page.
- Choose one of your upcoming appointments.
If you have the option to use eCheck-In for your appointment, you will see a section header for eCheck-In and a button asking you to update your information.
If you have the option to check in at a Welcome kiosk when you arrive for your appointment, you will get a QR code after you complete eCheck-In. When you arrive, you can scan the QR code at the Welcome kiosk. This will complete your on-site check-in and tell the staff that you have arrived.
Do I have to use eCheck-In?
No. However, eCheck-In may save you time at your appointment. It also allows for touchless registration. If you prefer to register on-site before your appointment, please arrive 15 minutes early to fill out paperwork.
What if I want to schedule an appointment and my “Reason for Visit” is not listed?
In some cases, you will need to call to make an appointment instead of scheduling through MyNM. You may need to call if:
- You have not seen a Northwestern Medicine physician or advanced practice provider in a certain specialty before. Please visit nm.org/doctors or the Find a Doctor page in MyNM to search for medical professionals and learn more about them.
- You will need pre-work, such as labs or procedures, before your appointment.
- Your appointment is for vaccination.
- Your visit is for more than one reason.
- You need to schedule a certain type of pre-operative or post-operative visit.
Why isn’t my physician or advanced practice provider listed in my options for scheduling?
Not all areas or specialties use MyNM scheduling. We are working to expand MyNM scheduling to more specialties.
If no physicians or advanced practice providers show up for the appointment you want to schedule, check to see if you have seen a clinician in that specialty in the last 3 years. If you have not, we consider you a new patient. That means you may have to call to schedule an appointment.
Can I still request an appointment through MyNM if a member of my care team or Reason for Visit is not available for scheduling?
What if the time or day(s) I need are not available?
In general, MyNM displays the most up-to-date availability for your clinician. If you need to be seen sooner, please call and explain the reasons for your visit. The scheduler can see if there is any other action that can be taken. To make an appointment by phone, please use the number for your clinician in nm.org/doctors.
If this is a life-threatening emergency and you need care right away, please dial 911 or go to your nearest emergency department.
My physician or advanced practice provider practices in two locations. Will I have the option to schedule with them in either location?
Yes, you will see all of their locations as scheduling options. You can choose the location you want and then search for availability.
Where can I view a list of my scheduled appointmentsin MyNM?
Log in to MyNM and:
- From a desktop computer, go to the Visits tab on your main account menu.
- In the MyNM app, tap Appointments on the dashboard.
The Upcoming Appointments page will show all appointments you have scheduled over the phone or online, except for Interventional Radiology and Executive Health appointments.
You can also download a personalized Northwestern Medicine Visitor Guide, which will give you an overview of your appointment schedule, a list of your scheduled appointments and instructions for each appointment. To download your Visitor Guide:
- Log in to MyNM on your computer.
- Go to the Appointments and Visits tab on your main account.
- Select Download the Visitor Guide.
Can I cancel an appointment using MyNM?
Yes. There are no restrictions or fees for canceling an appointment. You will be asked to share why you are canceling, but you do not have to give a reason.
All cancellations done through MyNM will process right away. You do not need to do anything else.
To cancel an appointment, log in to MyNM.
- On a computer:
- Go to the Visits tab at the top of your account screen.
- Select Upcoming Appointments.
- Select the appointment that you want to cancel.
- Click the Cancel Appointment button at the bottom of your screen.
- Tap the Appointments. tile from the dashboard.
- Tap the appointment you want to cancel.
- Select the Cancel option on the next screen.
What happens when I confirm an appointment in MyNM?
When you confirm an appointment in MyNM, you are telling us that you know about your upcoming visit and plan to attend. It also stops any email or phone reminders for that appointment.
I am on the wait list for an appointment, how will I be notified if an earlier appointment becomes available?
We will send you a Fast Pass offer by email or text message if an earlier appointment slot opens and matches the appointment you are on the waitlist for. The Fast Pass offer will expire 1 hour after we send it to you.
To accept or decline the offer, log in to MyNM and navigate to the visit details page in the Appointments and Visits activity. You will see the details of your current appointment and the new appointment time being offered. Please review the differences in the appointment details. The new appointment could be on a new date, at a new time, and with a new physician or advanced practice provider.
If you accept the Fast Pass offer, your appointment will automatically be replaced with the new appointment. If you decline the Fast Pass offer or if your offer expires, you will stay on the waitlist. You will still get future Fast Pass offers if other appointment slots open.
How do I remove myself from the waitlist if I no longer want a different appointment?
To take yourself off the waitlist:
- Log in to MyNM
- Go to the Visit Details screen in the Appointment and Visits activity.
- Remove yourself from the waitlist.
After you remove yourself from the waitlist, you will no longer get Fast Pass offers for that appointment.
Can I print my lab and radiology orders?
No, you can only view orders for medical testing in MyNM. You cannot print them.
Can I print my records from MyNM?
You can print records such as bills, After Visit Summaries and test results via MyNM on a computer. When you are on a page that you can print, you will see a printer icon. Click that icon to print out the page.
How do I control how Northwestern Medicine communicates with me?
- Log in to MyNM.
- Go to the Profiles tab and select Communications.
- Select which communication method you prefer, such as email, text message, MyNM, phone or mail.
You can choose which type of communication we use for each type of notification. You can also opt out of some communications on this page. If you want to opt out of alerts you get from the MyNM app, check the notification settings on your device.
eVisits
What is an eVisit?
An electronic visit, also called an eVisit, lets you message a Northwestern Medicine physician or advanced practice provider. An eVisit is not a real-time interaction with a physician or advanced practice provider, either by video or in person. Currently, eVisits are only available for Dermatology topics.
How do I request an eVisit?
An eVisit lets you get care or medical advice from a Northwestern Medicine physician or advanced practice provider through MyNM messages. Currently, eVisits are only available for Dermatology topics.
You cannot ask for an eVisit through the MyNM® app.
To request an eVisit:
- Log in to MyNM on a computer.
- Select eVisit from the Menu.
- Fill out an online questionnaire.
You will get an electronic response from the physician or advanced practice provider within 1 to 2 business days.
To qualify for an eVisit, you must:
- Have a MyNM account
- Have been seen by a Northwestern Medicine dermatologist in the past 3 years
- Agree to the eVisit terms and conditions
- Submit credit card information for payment if needed
You may ask for an eVisit only for advice on non-urgent conditions. If you have a life-threatening medical emergency, go to the nearest emergency department or call 911.
What does an eVisit cost?
An eVisit costs $60. This fee will be pre-authorized with the credit card you enter. If a physician or advanced practice provider cannot treat you for your condition through the eVisit, we will not charge you.
Does my insurance cover this service?
Northwestern Medicine does not bill insurance for eVisits.
Can I get a prescription during an eVisit?
The physician or advanced practice provider will review your medical record and responses to the eVisit questionnaire. They will provide a treatment plan based on that information. The treatment plan may include a prescription medication. They may also address prescription refill requests, as needed. They may ask you to submit the refill request to the physician or advanced practice provider who prescribed your medication.
Can I cancel my eVisit after I submit the request?
No. When you submit a request, it goes to a Northwestern Medicine physician or advanced practice provider. That clinician will review the information and respond.
Managing My Profile
What should I do if I forgot my username or password?
You can reset your password and username by following these steps:
- On the page where you normally log in, you can click on the Forgot My Username or Forgot My Password link.
- For your security, the system will prompt you to verify your information.
After you verify your information:
- If you forgot your username, we will send it to your email address on file.
- If you forgot your password, MyNM will prompt you to choose a new one.
I keep forgetting my password. Is there an easier way to sign in?
On a computer, the only way to sign in to MyNM is with your username and password.
On a mobile device, you may have more options. Depending on your device, you might be able to log in to the MyNM app with a PIN, a fingerprint or a face scan. The MyNM app supports Apple devices with TouchID and FaceID, as well as various Android devices. To adjust your login settings on a mobile device:
- Log in to the MyNM app with your username and password.
- Select the option on the login screen to save your username.
- Open the menu and tap the gear icon to visit the Settings page.
- Select MyNM Settings to view and enable the alternative sign-in options that are available.
Where can I update my personal information, such as home address, email or password?
To update your personal information in MyNM:
- Log in to MyNM with a computer.
- Hover over the My Profile tab.
- Select Personal Information to update your home address or other personal information. Select Security Settings to update your account password or security question.
Personal Information Questions
Why do you ask about gender identity and sexual orientation in the Details About Me section?
We are committed to offering inclusive care that meets each patient’s needs. Your gender identity and sexual orientation can impact your health just like your age, race and ethnic background. Our medical professionals will consider this information when making recommendations about your health and wellness.
Can I share my pronouns with my care team?
Yes, you can let your care team know your preferred pronouns through your MyNM account.
- From Menu, choose Questionnaires.
- Choose Tell Us Your Pronoun and pick your preferred pronoun from the drop-down list.
- Then choose Continue and Submit.
How do I tell my physician and care team about accommodations I need for a disability?
You can share this information through your MyNM account.
- From Menu, choose Questionnaires.
- Choose Disability Accommodation and pick the accommodations you need from the drop-down list. You may choose as many as you need.
- Then choose Continue and Submit.
Who will see information about my pronouns or disability accommodations?
Your care team can see this information. It also becomes part of your medical record. Your information is protected by law, just like the other information in your medical record.
Do I have to share information about my pronouns or disability accommodations?
What if my physician or care team uses the wrong pronoun or does not accommodate my disability after I fill out the questionnaire?
Please let your care team know that you filled out the questionnaire with your preferred information. If errors continue to occur, please contact Patient Relations. You can find contact phone numbers on the Patient Relations page on nm.org.
Security
Is MyNM secure?
Access to your information is protected through secure access codes, personal IDs and passwords. You control your password. Only people who have your password or proxy access can see information in your account.
MyNM also uses the latest 128-bit secure socket layer (SSL) encryption technology to encrypt your personal information, such as your username, password and account information, over the internet. Any information given to you is scrambled and decoded after it reaches your internet browser. This is the same security used by the online banking industry. Unlike traditional emails, all MyNM messaging is done while you are securely logged on to our website.
The MyNM app uses these same levels of security.
What is your Privacy Policy?
MyNM is owned and operated by Northwestern Medicine. It is fully compliant with federal and state laws related to your privacy. We treat your name and email address with the same care and privacy given to your health records. We will never sell or lease your information. You may view our Notice of Privacy Practices online or ask for a copy of it at your physician’s or advanced practice provider’s office.
Why does MyNM log me out periodically?
If you do not use your keyboard for 20 minutes or more while you are logged in to MyNM, the system will automatically log you out. This helps protect the privacy and security of your information. We recommend that you log out of your MyNM account if you need to leave your computer for even a short time.
Technical Questions
What computer tools or applications do I need to use MyNM?
You need access to a computer that is connected to the internet and has an up-to-date browser (such as Chrome, Edge or Safari).
For the mobile app, your operating system should be one of the following:
- Android OS 9, 10, 11, 12, 13, 14
- iOS 16, 17
- WatchOS 8, 9, 10
Northwestern Medicine recommends these guidelines. If you use a browser or operating system not listed above, MyNM may work, but some features may not be available.
Why am I not receiving notifications when there are new messages or lab results sent to my account?
Please check that you have the correct email address listed to get MyNM notifications.
On a desktop computer:
- Log in to MyNM.
- Go to the My Profile tab.
- Select Demographics.
- Scroll down the page until you reach the Contact Information heading.
- Confirm that your correct email address is listed.
In the MyNM app:
- Log in to the MyNM app.
- Click on the 3 lines at the top.
- Select MyNM Account.
- Select Communication Preferences.
- Confirm that the correct email and phone number are listed.
How can I keep messages from Northwestern Medicine out of my spam or junk folder?
Do one of the following:
- Add no-reply@nm.org and helpdesk@nm.org to your email contact list.
- Adjust your email filters to get emails from trusted email domain nm.org. Contact your email provider if you need help adjusting your filters.
Can I access MyNM from my mobile phone or iPad/tablet?
Yes. On a mobile phone, you can use MyNM securely through the MyNM app. To download the MyNM app, search for MyNM in the App Store or Google Play Store.
On an iPad or tablet, we recommend you use MyNM through a web browser, like Safari or Chrome, by visiting mynm.nm.org.
Is MyNM always available?
We cannot guarantee that you can access MyNM at any particular time. MyNM may be unavailable because of system failures, backup procedures, maintenance or other causes beyond our control. Access is provided on an as-is, as-available basis.
Other
What if I still have questions?
Our support team is available 8 am through 8 pm, Monday through Friday. Contact them at 855.HLP.MYNM (855.457.6966), TTY: 711.
